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Single Touch Payroll 403 Forbidden error when sending to ATO

AndrewAiello

Hi,

A client has run into an issue where they are unable to send an STP record to the ATO as they receive the error shown below.

I saw some other issues related to AccountEdge where the STP certificate has expired and needed to be updated, so I am not sure if this is the same case for Exo?

What would you recommend to solve this issue? If you need more information, where would you suggest I look?

Kind regards,

Andrew

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Accepted answers

Bridie_M_MYOB

Hi Andrew,

Thank you for your post,

You'll need to upgrade to the latest version as you're currently on 2022.04, where the certificates have expired.

You can find the upgrade here:
https://help.myob.com/wiki/display/exoemp/Exo+Employer+Services+Support+Articles

Please look for the Installing and Upgrading and choose the option called AU: Manually upgrading Exo Employer Services

All comments

AndrewAiello

Hi Bridie,

Thanks for your help on this! The issue has now been resolved.

Kind regards,

Andrew

AndrewAiello

Hi Bridie,

Thanks for your response! I will let you know when this is fixed once I have been able to run the update.

Kind regards,

Andrew

Bridie_M_MYOB

Hi Andrew,

Thank you for your post,

You'll need to upgrade to the latest version as you're currently on 2022.04, where the certificates have expired.