Self On-boarding function causing corrupt ABA files

Question

Hi i wonder if i am missing something with the self on-boarding process.  I thibk its a great feature however everytime a new staff member is added this way they cause the ABA on the payrun to be corrupt.  So therefore i have to remove them from the ABA to be able to upload it to my banking software.

Celia_B · Answer

Hi @SandraEMV

Thank you for your post and for bringing this to our attention.

To furtherly assist you with this. May I know if you receive an error message or something that pops up on the screen? If yes, Could you please attach screenshots of the error message that you received so I can look into this for you and assist you properly?

Thanks,

Cel

H-TS · Answer

No idea, but we also end up with a corrupt ABA now and then for new employees and we're NOT using the self-onboarding. We have to manually edit the ABA file before uploading.