Payslip emails bouncing back

Question

We recently have had two employees email addresses start bouncing back the payslips we have been sending them. One is a long time employee and has had no issues recieving emails prior. One is a new employee, who successfully received the first few payslips and now MYOB isn't successfully send.

Evi-Chalk · Answer

Hi,

The email addresses do exist. One is for an employee who has been with us for multiple years and we haven't encounter this issue prior to now.

We have had them both add the domain as a safe sender contact too. And this did not resolve the issue.

Can this please be further investigated as this impacts employees recieivng payslips that they are legally entitled to,

Many thanks!

Leneth_A · Answer

Evi-Chalk

Thanks for your post. Please allow me to extend you a very warm welcome to the Community Forum. I hope you find it a useful tool.

It was either rejected, or the email address is invalid (incorrect or doesn’t exist). You will get an email explaining the error at the very end of the undeliverable email, the last line with advise the cause of the email delivery failure. could you confirm the exact error message?

Generally speaking when emails bounce back it is because the receiver hasn't whitelisted the MYOB domain: *@apps.myob.com. You would need to make sure that the receiver hasn't marked that domain as spam and that you have the correct email address.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth