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Update event not working

KatCT

Hi,

I have a situation where I identified a wage payroll category had 'Not Reportable' incorrectly assigned as the ATO Reporting category, the correct category was 'Gross Payments'. This payroll category had only been used once for one employee.

I updated the payroll category and processed a $0 pay for the employee, the STP report has been accepted by the ATO but the employee's YTD gross payment figures have not changed to include the one-off payment.

I need to fix this ASAP so that I can finalise all 100 employees.

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KatCT

Hey everyone,

Had to clarify with our accountant and amend the tax treatment of the payroll category and then everything aligned after the update event.

Thanks.

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KatCT

@M_kear thanks for your response.

Had tried unlocking the period, and we don't have category tracking enabled.

I have had a response from a moderator on a different thread, will post here if the suggested solution works.

M_kear

Hi,

I read below that you have periods locked. Maybe unlock the period and try and send an Update Event for the 2023 year.

We had the same issue with changing a category (payroll) and then couldn't lodge an update. We use category tracking (not related to payroll) but once I turned that off and tried again to send an update through STP it worked.

KatCT

Thanks @NikkiParsons

I was hoping to avoid that as it's a pay from September last year, and I didnt want to unlock periods etc.....it's also kinda the point of the update event 🙄

I amended another employee's pay history in their card file yesterday and sent that event through succesfully.

I am working through MYOB's step-by-step instructions for EOFY finalisation, and they're not working.....

NikkiParsons

Hi @KatCT I find it sad coming here seeing people need urgent help and MYOB not having pulled out all steps to up their support during this crucial time - especially on the two weekends until the 14th.

Have you tried reversing the said pay entry and re-processing it with the updated pay category? Might work?