Payroll Reporting Centre - HR Staff member unable to access YTD Verification Report/payment summ ...

Question

aries

Good Morning

Our HR person has been using MYOB for 12 months now; no issues submitting pays every week via the portal to the ATO, submissions have been fine.

She came to do the YTD balancing etc ( her user setup is payroll only) - and MYOB not allow her to access the YTD Verification report or the staff Summary Reports - I have had to give her admin access to enable to to finalise the EOFY payroll balancing etc.   Our MYOB consultant couldnt work out why she didnt have access to finish of the pays for the year either - has anyone else encountered this issue?

Doreen_P · Answer

Hi, @LDOG

Please let us know if you still require any further assistance with your concern. Don't hesitate to reach out to us. We are delighted to assist you.

Best regards,

Doreen

Doreen_P · Answer

Hi, @LDOG

Thanks for your response.

If you create a new user access with a different email address, the user will no longer receive the same error. Also, make sure to tick the "This user will sign on with a my.MYOB account". Please refer to the screenshot below.

Please let us know how it goes. We are eager to hear back from you.

Best regards,

Doreen

LDOG · Answer

Hi Doreen

I am not able to delete the user as it has transactions.

My only option would be to invite the user again but use a different email address?  But then if I set her up again as per setup of her current login - may result in yet again the same issue?

I will await your advice.

Thanks

Leanne