nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

error message on EOFY finalisation

CCCORP

Hi, I entered amont under "RFBA" and click "Finalise and notify the ATO", then error message appears as below:

something went wrong. Please try again or refresh the browser.

i tried couple of times and days, it is same error massage.

Super frustrating as I have no idea why. Please help

Find more posts tagged with

Accepted answers

Norma77

Thank you @Ly

I've copied your post and will write to ATO.

Thank you ladies for posting in this MYOB Community stream.

All comments

CCCORP

Hi Doreen,

I have 2 employees have RFBA, one with RFBA amount $6000 is ok to finalise and notify ATO, while another one with RFBA amout of $2300 is not letting me finalise, keep getting error message.

is anyone exprence the similar problem? please help.

thank you

Hi @Doreen_P

Thank you for your reply. I leave the employee with FBT which is under the threshold aside and could finalise the rest of staff. I will speak to ATO today.

Regards,

Norma77

I have the same problem as Doreen.

The amount I'm entering is way above the threshold.

I still have the same result

"Something went wrong. Please try again or refresh the browser"

Pls advise

Doreen_P

Hi @Ly

Thanks for your post.

Since the $3,733 thresholds for the RFBA is set by the ATO, we really recommend to speak with your account or ATO as they can provide you with further information. Please also refer to The Help Article Reportable fringe benefits amounts (RFBA) with Single Touch Payroll reporting.

Best regards,

Doreen

Hi @Doreen_P ,

I have one employee with FBT amount of $2,305.67 (ATO Minimum threshold is $3,773.) What should I do because I have the attached message (under ATO threshold amount). I look forward to hearing from you.

Thanks and regards,

MYOB Error message.docx

Doreen_P

Hi @CCCORP

Thanks for your post.

If the entered amount under RFBA is below the threshold set by the ATO, when you click the Finalise and notify the ATO, you will receive the error message "Something went wrong. Please try again or refresh the browser". For further information, please check The Help Article Reportable fringe benefits amounts (RFBA) with Single Touch Payroll reporting.

Please let me know how it goes.

Best regards,

Doreen