Can't finalise EOY "Something went wrong"

Question

I have been trying for a week now to finalise our payroll for the 22/23 year.  I just keep getting an error message that something went wrong and to try again or refresh my browser.

So frustrating.  I have searched but there is no simple answer that I can see.

Doreen_P · Answer

Hi @Kris10

Thanks for letting us know about this. Glad to hear you were able to finalise it. Please feel free to post again if you need further assistance.

Best regards,

Doreen

Kris10 · Answer

If i didn't tick the box at the top to add FBT details it worked.  Luckily I didn't need to add any!

Doreen_P · Answer

Hi @Kris10

Thanks for your post.

We do understand the inconvenience this may have caused you. To proceed in fixing the error you are having on your end, kindly send me a @Doreen_P with the following details:

* Serial number
* Name of primary contact and email address
* Business name
* Company File ID (Help > About MYOB AccountRight)

Best regards,

Doreen