My accountant has just told me that since the last upgrade around December all of the photos I h ...

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ave been taking and reconciling against the spend have doubled up even though the same date and amount,

How do i FIX THIS, so annoying when you take a pic of the invoices and reconcile in the accounts they are not matching even though they are same with same date and amounts, why.

This has created a nightmare, and now my accountant has told me to go through and work out what is doubled up. This will take forever. PLEASE HELP. k

TheCoolShop · Answer

@karen081 wrote:How do i FIX THIS, so annoying when you take a pic of the invoices and reconcile in the accounts they are not matching even though they are same with same date and amounts, why.

This has created a nightmare, and now my accountant has told me to go through and work out what is doubled up. This will take forever. PLEASE HELP. k

Hi Karen

I too had this problem in Feb (as did countless others) when we were "upgraded". I am STILL finding doubled up transactions in the weirdest of accounts. If you are using bank feeds may i suggest you stop as they are creating more issues than they are worth. I only used the bank feed for the forst 2 weeks in february and when i went to balance it was out, i found doubled up transactions in wages accounts, payable to ATO, the credit card etc.

May I suggest checking what account the entries have gone to, if you are absiltuley 100% sure they are a double up- check what account the invoice/payment usually goes to to check.

Do a search in the bank transactions area for the amount (easiest way to find, or a word in the description) and if the entry has gone to the correct account, the doubled up entry will also appear and you can delete it. Make sure it is absolutley 100% the same entry before deleting it though. Be aware that this will also amend the otehr linked accounts, GST Collected/Paid (if you use GST accounts) etc.

Hope that helps.