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Payroll - employee card reinstated carry over leave balance incorrect

JBentley

Good afternoon

A reinstated employees Carry Over has a balance and should be zero, how can i amend this error please.

Kind regards

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ActonUser

I have found that you can adjust the balance in the entitlement screen.

In the balance adjustment section I add in or subtract the number I need to correct the error and bring the entitlement balance to what it should be.

I also make a contact log entry to journal why I made the change.

JBentley

Hi Princess

I am having trouble replying via the private message link, can you please advise.

Thanks

Janelle

Princess_R

Hi @JBentley, @MichelleADA

Thank you for reaching out.

I am more than happy to assist with this. I might need to take a look at it carefully. Can you please send me a Private message with the following information:

Serial number
Full name and email address
Employee's name
The date of termination
The date of reinstatement
Screenshot of entitlement balance detail report

Cheers,

Princess

MichelleADA

I am also interested in a solution to this problem. I have a similar issue of a leave balance carrying over as -2.5hrs but there is no leave of that type accrued or taken in over 12 months. If I try to correct by running a payroll to offset the leave balance only, it won't fix the issue.

If anyone is able to provide assistance it would be appreciated.