Emailing payslips

Question

Have run payroll today but when emailing the payslips MYOB crashes -  I have the latest version of MYOB & outlook.  Anyone else having the same glitch?

Leneth_A · Answer

Hi @Janelle03 
 
You're most welcome. Thank you for letting me know that it's now resolved. We're glad to hear that your IT gurus were able to look for a solution for you. Also, thank you for sharing this informations to the MYOB community. This is extremely helpful for other users that have the same concern.

Feel free to post again anytime you require further assistance. 
 
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. 
 
Cheers, 
Leneth

Janelle03 · Answer

Thank you for getting back to me however the problem has been resolved by our IT gurus, it involved complete removal of Microsoft 365 and reinstallation.

Just for your information here is the message

Message:

Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Interface not registered (Exception from HRESULT: 0x80040155).

Regards

Janelle

Leneth_A · Answer

Hi @Janelle03

Thanks for your post and welcome here in the Community forum. I hope you will find it to be a great resource and place of information.

In this matter, could you confirm what happens exactly when you try to send pay slips? Are there any error messages?

I would suggest checking out this Online Help article, which collected common errors during emailing, and how to fix them, which may be helpful to you: Fixing email issues.

Please don't hesitate to post again if you need help in the future.

Cheers,

Leneth