Error: Unable to Connect

KB-12

Hi All,

 

Trying to record a payrun and keep getting a time out message, then "Unable to connect" message. 

Internet connection is fine and have closed down and restarted Account Right. Is anyone else having this issue?

Earl_HD

Hi @KB-12 

Thank you so much for your post and sorry to hear that you were not able to record a payrun. There's a few things that can cause these errors including:

• internet connection
• scanning software on your computer
• AccountRight service distinctions
• AccountRight library services

How can I fix connection errors?

If you do receive a connection error message there are some simple troubleshooting steps that you can try to resolve the issue:

• check the MYOB status page for outages
• restart AccountRight
• restart your modem/router
• test your internet connection
• temporarily disable scanning software

If you're still having problems these help articles have detailed instructions and information that may be of assistance:

Error: Connection error

Unable to Connect: AccountRight Library Services have not started

If your error refers to the AccountRight Library please refer to this help article: AccountRight library service issues

Please do let me know how you go on this,
Regards,
Earl