Financial year wont close

SusieExpTech

Hi everyone!

 

I have had this issue of closing my financial year for the past 5 years. Please help me.

 

I have confirmed my company file.

 

I have gone through the steps of closing my financial year, it does the back up, it tells me my financial year is closed, my MYOB refreshes, and still I'm stuck on FY 2022. Every year I have to call MYOB and I'm stuck on the phone for far too long to rectify the issue. 

 

What do I do? I am using AccountRight Plus AU 2023.6.0, Build: 2023.6.1.4.

 

Why wont it just close?

Doreen_P

Hi, @SusieExpTech 

 

Thanks for your post.

 

We're sorry for the delay in response.

 

In addition to the information that @gavin12345 provided when closing the financial year, kindly make sure to go to File > Choose Close a Year > Close a Financial Year. The Close a Financial Year assistant window will show up. Kindly follow the prompts until you finish the process. Once done, please close the whole AccountRight and then log back in to check if the desired financial year is close. You may also check The Help Article: Close the financial year for further information. 

 

Please let us know if you require any further assistance with this. We are happy to assist.

 

Best regards,

Doreen