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BPAY biller code keeps changing

MiaT

Hello

Why does the BPAY biller code change on every single online invoice sent to the customer?

The customer complains they cannot pay simply as the BPAY biller code changes on every invoice, I understand but cannot find a way to change this in the system.

Help please

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Celia_B

Hi @MiaT,

Thank you for getting back to us and providing an update on the issue. I can see how this situation affected you. I apologize for not responding to this post immediately.

And thank you for being so patient with me working through this. Since we have limited information about the issue, we have the right department that can help you with this. You can reach them by submitting a case via myaccount.myob.com

If you need more assistance, please feel free to post again. We are happy to assist you.

Thanks,

Cel

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MiaT

Hello

Thank you for your reply.

I am unable to send you a copy of the invoice, as the MYOB system sends out an electronic invoice, and the customer reports that each month the Bpay and Biller code change.

The electronic invoice sent out comes from MYOB, I do not have it to show you - perhaps you might know how this works in the system?

Celia_B

Hi @MiaT

Thank you for your post and welcome to the Community Forum.

Thank you very much for bringing this to our attention. In this matter, I need to see how it appears on the invoice and when they view the invoice online. Can you send me a screenshot so we can take a look into this?

Waiting for your response.

Thanks,

Cel