Payslips not emailing for the last 2 times

Alltrades1

I have 2 weeks worth of payslips that won't email the last 2 times I have don't payroll and

it also freezes my computer to the point that I have to quit the program and restart.

 

The Error Message is 

Code:

System.InvalidCastException

 

Can anyone help fix the issue please

Leneth_A

Hi @Alltrades1, 

  

Thanks for your post and welcome here to the Community Forum. We are sorry to hear that you have had that experience when emailing pay slips, and we genuinely appreciate your patience and understanding on this matter 

  

Thank you for providing the error message you are getting. When you email through AccountRight, the program will use Interop. In its simplest form, Interop is a Microsoft Outlook process that gets installed with Outlook so that third party programs can send emails through Outlook. The error message you are experiencing indicates that Interop is not correctly setup in the Windows Registry (Library not registered) thus when AccountRight does call to it an error message is generated.  

  

I would recommend speaking to an IT person in regard to that particular error message and getting Interop correctly installed on your computer. You may need to reinstall Outlook for that error. I would also recommend taking a look at the Outlook issue - Unable to cast COM object of type which also gives you some possible solutions that you can speak to an IT person in regard to. Some clients have had some success at uninstalling Office, uninstalling AccountRight, and then reinstalling both products. 

 

 

Please don't hesitate to post again if you need help in the future. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. 

 

Cheers, 

Leneth