Payslip emails

Question

Hello,

over the past month, not all staff are receiving their payslips.

MYOB shows the green ticks in the emails sent section and none have been rejected.

It's not the same staff either that  have reported not receiving payslips.

Has anyone had this same issue please?

Thank you

Celia_B · Answer

Hi @flicky

May I know how you go about the issue? If you still need help with your concern about the issue, feel free to post again and one of us will be here to assist you.

Thanks,

Cel

Leneth_A · Answer

Hi @flicky,

Thanks for your post, and welcome here to the Community Forum. I hope you find it a useful tool. We apologize that you have had that experience, and we appreciate your patience and understanding.

We did have an issue regarding the delays in receiving emails including invoices, pay slips, and statements, and we are glad to say that our team has resolved this issue today. You may check our hub page MYOB for more information. Thanks once again for your patience and understanding. We genuinely appreciate it.

If you are still experiencing any issues or error messages, please let us know and we can investigate this further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,

Leneth