STP reporting for July 2023 prefill to the ATO does not match MYOB reports

Question

Just checked the prefill on the ATO Tax Agent Portal and it doesn't match the MYOB payroll report amounts.

I have taken into account the salary sacrifice amounts and checked the categories.  Have checked if any amounts stand out in the detailed totals as well but no match.   One of the payruns in July is incorrect.

Anyone else experienced this?  Is there a fix for it?

Earl_HD · Answer

Hi @Domster and @jogillis,

Thanks for your post and welcome to the Community Forum! I am sorry to hear that you are having problems with your STP reporting. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. Are you still having this issue? If so, I would recommend on visiting this post that has the same issue you are having. MYOB Payroll Reporting didn't match ATO STP Reporting and Payroll reports in ATO - DO NOT MATCH MYOB

Please do let me know how you go on this.
Regards,
Earl

Cloud_Mind · Answer

Hi @Domster & @jogillis, if you have balanced the payroll correctly in your MYOB file and you are confident your source transactions in your MYOB are correct, I would override the accurate figures in the portal and keep your reports saved if it was ever queried.   The pre-fill is a new feature and bound to be glitches while they refine it over the coming months.   I hope this helps.

jogillis · Answer

Hi - I would also like to add to this request as I've also had the same issue.  However I have tracked it down to a duplicate STP Event.  The employee wasn't duplicate paid, just somehow a duplicate event occured.  The EOY pay and tax amounts are correct for the employee.  How do i delete this event from the ATO or is this an ATO issue.  I have lodged my return and I overrid the prefill totals to the correct totals.  Not sure I've done the right thing though.