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Cant change login email address

akj

Have tried multiple times now to change my login email address and while it now tells me that email login is already in use........ Login name already exists (I116_30000)

I cant actually login with it. Ive read how to do it on multiple posts and it wont allow me to. I want to retire the existing email address

Thanks

Andrea

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akj

No go Earl

It still says...

Note that if you change your login name, you will need to log in again with your new credentials.

Note: The New email address will continue to have access to all payment information, files and services currently accessable.

I still log in with my old email.... My new email is on my profile but my old email is still marked as current login email

Can you change it please ?

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akj

Hello Earl

There is nothing on that link that i can write to. Also tried your link and it went to the same Private messages page.Where am I supposed to respond ?

Andrea

Earl_HD

Hi @akj

Thank you so much for your post and sorry to hear that. So that I can look into this for you, could you please send me the following details via private message:

Serial Number and Account Name
Email address and User ID that is currently added
Email address and User ID that you are attempting to add

Regards,
Earl