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Bank and MYOB don't match
Hi all, Like the title, my bank balance (which is correct) doesn't match with what MYOB thinks is there, short by about $1800. It was all good until I received some invoice payments, it was actually correct after allocating the payments to the cent, but after a couple of days on logging back in it shows a discrepancy. And…
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Difficult to cancel subscription
Hi MYOB Support, I’ve spent a considerable amount of time trying to cancel my subscription. I’ve contacted your support team by phone several times, but unfortunately, I haven’t been able to reach anyone or receive a callback. I also submitted a support case, but the resolution states that I need to call directly because:…
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COMPLAINTS
Has anyone else had any issues with a reported complaint taking 2 months to get a response? All I have received back is the following: We've received your request - Case #03253970 I have tried to call several times to speak with someone and I am just on hold for hours. What a bloody joke MYOB Customer service is. I am…
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AI Intrusion
I know this is probably not a popular view but at our business we hate AI as it is not secure and it's being pushed too quickly so is quite buggy. I know it has been good for some industries but it shouldn't be pushed on those of us that don't want it at this stage, until more research and stability has been done. We don't…
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Dashboard on the web browser
My main concern is with the GST tile on the dashboard. I have been told that it only registers information from the GST account codes from Purchases and Sales. General Journal entries are not recognised. This makes my GST tile grossly incorrect. If it is not possible to have the correct figures on this tile, I would like…
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BEWARE: Extremely difficult and time wasting to cancel a subscription during the free trial period
When trying to cancel through the portal, the only available path is to call the number, however after multiple calls, a lot of my time wasted on hold and a request for callback I have still not been able to cancel my subscription. You can't even raise a cancellation request via the support form - it just disables the…
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View Latest Insights - how do I get it off Dashboard
I actually don't want an AI-based summary of how we're tracking. How do I disable this?
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HELP! MYOB Business Online subscription
Hi all, we just got our MYOB Business Online suspended and an email that we need to pay $1485. But we've been paying monthly $78. We use Myob Business Online, have Payroll (22 staff) and unlimited Inventory. Does anyone know why we would be owing $1485...sent on a do-not-reply email and only option is a payment button with…
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Missing Employee from Reconciliation
Hi, Trying to reconcile a payment to a payroll run but I have the amount for one employee missing. I have identified the issue with his settings of Payment Details- "Payment Method" being set to "Electronic" when everyone else is set to "cheque" I have changed his payment method but its still doesn't show. I am hoping…
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You have indicated 🤬
Hi, I get this when trying to reconcile to a bill I have entered into the system. Myob business pro. There are one or more errors: you have indicated that the transaction is to be paid electronically. All electronic payments must contain statement text. The myob support page mentions thing that are not on the business pro…
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ACTION CENTRE ANNOYING YOU? It can be disabled :)))
Not really a question but I have noticed, now when pressing the MYOB icon at the top it no longer navigates to the dashboard, it now takes you to the "Action Centre" (Which is UTTERLY useless) I have found when you are in the action centre, there are 3 dots on the RHS screen, you can click these dots and disable the action…
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Recurring transactions
I'm using MYOB lite cloud version. I issue monthly rental invoices and the recurring invoice template used to upgrade with the month I was posting for now they do not update with the current information or month. In the previous AccountRight desktop version it would update the recurring transaction. This was very helpful…
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Sub totals in Business
Does anyone know how to get subtotals after sections of invoicing to show on Invoices?
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Starting New Financial Year
Hello, if the current financial year showing has not been updated for a few years can this be fixed without affecting any of the past or present data recorded. I have MYOB Lite.
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New File user- user already exists issue
Hi I have requested a person to be the file user in MYOB by sending an invitation to their email. When the person tried to accept the invitation , it says the user already exists. I’m pretty sure the person is not listed as the active or inactive user in MYOB. Can someone assist me with this issue
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User Access
Hi, We generally use AR, however I use the online portal too. We have just migrated to a new email address, and when we started doing it instead of changing my email for my login I created a new user. I have now got my email up and running, however I made the other user inactive as it didn't do what I needed it to, and now…
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Customer entity name exceeds maximum character limit
Hi, I have a customer with an entity name longer than the permissable 50 characters. They need to correct entity to show on the invoice. Is there a way I can make this happen?
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credit put into bank account
Hi all, we accidently paid an invoice twice. We ended up using some of that amount to purchase from the supplier and the balance was put back into our bank account. How do I enter this amount refunded so i can reconcile?
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Are you still there? message
After I have logged into my MYOB account the dashboard briefly appears then a message appears 'Are you still there?' Sign back into your account to continue working. I then click on the link and the same message appears and i cannot get into my account. Any suggestions? Thanks
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Another MYOB Price Increase
I have received yet another email about prices for the MYOB subscription increasing, this time for Payroll. Has anyone else noticed that the prices seem to keep increasing and increasing yet MYOB are not providing any additional/better functions within the program? For example, I would like to be able to view pay slips…