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COMPLAINTS

Ames_

Has anyone else had any issues with a reported complaint taking 2 months to get a response? All I have received back is the following:

We've received your request - Case #03253970

I have tried to call several times to speak with someone and I am just on hold for hours. What a bloody joke MYOB Customer service is. I am thinking of exculating the complaint to the AFCA. Has anyone else had this experience and esculated the case to the AFCA and did they help?

Thanks

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Phantom1949

Yes I fully agree. This is just more corporate greed and they only care about the money and you get nothing back in return. No service or support

Rodday

MYOB Suck!!!!

seriously thinking about jumping ship

Ames_

Hey Vicki,

My case has only just been closed last week. Its taken 4.5 months! What a joke!

I did escalate to the AFCA and I think that's what possibly prompted MYOB to FINALLY get in contact with me. I got offered a mediocre solution from MYOB for the several breaches in policy that they made with us but pushed back and told them what I wanted and they gave us back a full refund for the inconvenience that they caused to our business.

We have been a customer for like 20+ years with MYOB and I cannot believe how downhill the company has gone since being taken over a few years ago and I have started to get quotes on moving our business over to Xero as I am fed up with paying so much $$ for a pitiful service.

Escalate your case to the AFCA for sure because its just simply not good enough. I am also contemplating contacting Consumer Affairs or the likes because we are paying out the nose for a service that is not giving us our monies worth that is for sure. There is basically NO support from MYOB.

Hope this helps you or anyone else reading.

Thanks

Isaiah_C

Hi @Vicki,

We’ve checked your case and can see that your request is currently being investigated and processed by the relevant team. We understand you’ve been waiting since July, and we’re sorry this has taken so long. Thanks for your patience while we work through this with you.

Regards,

Sai

vicki

Hi Ames

Has your case been resolved yet? I have one "issue" with four different case numbers going back to July. A threat to go to AFCA hasn't made any difference. I'd just give up and cancel my subscription, but MYOB owes me a refund.

If you can give us any tips as to how your case was resolved (if it was) we'd be glad to hear them.

Thanks

Vicki

Phantom1949

I am experiencing the same issues changing from one product to another. I purchased the new product on 19.6.26 and it is now 13.8.26 and I am still not able to operate my business. I am getting the same usual response of "due to high volumes". I agreed the support is appalling and I am going to escalate the matter to AFCA and see how I go.

Ames_

Hi Sai,

Actually my complaint started on the 11th of June however the consultant I spoke to that day clearly did not raise my complaint for me. I have it all in an email trail that you will see within my case number.
it’s been two months of waiting to hear from someone and if I don’t get a response in the next few days I’m escalating to the AFCA. Your customer service is beyond disappointing for the price we pay to have a service with you.

Isaiah_C

Hi @Ames_,

Thanks for your patience. We’ve checked your case and can see that it was submitted on 27 July. Our team is currently handling a high volume of requests, so there may be a delay in getting back to you. We’ll assist you as soon as someone becomes available. Thanks for your understanding.

Regards,

Sai