nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

View Latest Insights - how do I get it off Dashboard

SuzanneWalker

I actually don't want an AI-based summary of how we're tracking. How do I disable this?

Find more posts tagged with

Accepted answers

All comments

freetosparkle

It actually does impact the ability to use the dashboard - when I'm looking through my invoices, unless I have my screen in fullscreen mode, (which is annoying because I need to toggle between emails and myob and I can't do that in fullscreen mode,) the ai thing at the top (that I will never ever use thanks!) (and thankfully it's gone now but that reminder about the bank surcharge that was there for a couple of months that could not be removed!!) will lower my ability to see more than 3 invoices, they are squashed at the bottom of the screen and you cannot see more than 3. But there is allll this space at the top of the screen that doesn't move and does not need to be so huge!! It's very frustrating. I want the ability to turn things off I don't want or need, like the ai junk like - Smart Invoice Reminders helps you get paid on time, without the awkward chase. - I would like the option to not show this again, not have to close it every time so that I can see more of my invoices that I'm actually there for! And for the top of the screen to scroll along out of view when I'm looking through invoices.

milanski

U fortunately myob are not interested in helping end users.

Ive had a go at xero and i am in the process of moving there, much better customer focus.

Merry2

Hi has this been fixed yet? I agree with previous posts that this is annoying and uses too much of the screen. For users who are not bookkeepers - eg a small business owner who is a builder - there is the danger that they will click on this in error and start the process. I think it is a shame that MYOB is using these banners as a business generator - it is making it increasingly difficult to recommend this software. I called support today and he has sent me very basic instructions, supposedly on how to remove the banner I thought, but when I look at it, it is actually how to remove the AI BAS from the subscription if it has been added. Very disappointing.

ScottFT

The Insights are so far off for our business they're ridiculous - and I can't turn them off, even though they're not of any use or accurate. Not at all a smart or intelligent solution.

AmandaMYOB

Hey @SuzanneWalker

Thanks for your feedback!

AI Business Insights doesn’t change how your existing dashboard works. What you are seeing now is simply an entry point into the AI experience, not a component of the MYOB dashboard. The feature is in beta, so both this entry point and the experience may change over time as we refine it based on customer feedback.

On accuracy, it’s considered best practice to acknowledge that AI can make mistakes. This is in line with the principles for responsible AI set-out in the Australian Government Guidance for AI Adoption, which MYOB’s AI Features are aligned to. This disclosure regarding accuracy doesn’t mean we’re relaxed about accuracy or that MYOB AI Insights are regularly inaccurate. For example, our AI products have guardrails and evaluation measures in place that support the accuracy and safety of generated outputs. Our approach to evaluations also enables us to constantly improve on both fronts as we progress through Beta testing. Thanks again for taking the time to share your feedback with us!

SuzanneWalker

Thanks, Amanda. I realise I don't have to use it, but as a user I'm all for all Dashboard items being options you can have showing or not showing - keep the ones you really utilise, turn off the ones that aren't at all useful.

And given that the Insights can't be relied on to be accurate, as MYOB acknowledges, I'm even less interested.

Given that it's in beta stage still, fingers crossed it may become optional!
But thanks for your reply.

AmandaMYOB

Hey @SuzanneWalker

Thanks for your feedback. This feature is currently in beta and there isn’t an option to disable AI Business Insights at the moment. If you’d prefer not to use it, you can disregard the View Latest Insights banner, and it won’t impact your ability to use the product. All your reports and data will continue to function as normal. Feel free to reach out if you have any specific concerns about how the summaries are displayed, we're here to help!