Payroll not saving

Question

Hi,

The last few days we have been trying to process payroll but when we hit 'save and close' and go to revisit it later, the payrun has disappeared. This has happened two times and is frustrating as we have 200 employees to pay. Is there any known issues of payruns not saving in Essentials Business Pro?

Look forward to hearing from someone.

Thanks,

Matt.

Earl_HD · Answer

Hi @lingab,

Thank you so much for your post and for the detailed information. I'm sorry to hear about the issues you've been having. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. I understand the frustration you're experiencing with the MYOB AccountRight online version and the desktop version. The issue you've described seems to be related to compatibility or synchronization between the two versions. Here are some steps to help you address the problem:

Clear Browser Cache: In the online version, try clearing your browser's cache and cookies. Sometimes, accumulated cache data can slow down web applications. Make sure you are using a supported and up-to-date browser.

Check Network Connection: Slow performance can be caused by a weak or unstable internet connection. Ensure you have a stable and high-speed internet connection while using the online version.

Use One Version at a Time: To avoid conflicts and synchronization issues, it's best to use either the online version or the desktop version for payroll processing, not both simultaneously.

Close Desktop Version: When using the online version, make sure the desktop version of AccountRight is completely closed to prevent conflicts.

Browser Compatibility: Verify that the browser you're using for the online version is fully compatible with MYOB's online platform. Some features may not work correctly in certain browsers, so I'd recommend using Google (Chrome) browser.

Please do let me know how you go on this.
Regards,
Earl

aaaaa1 · Answer

Hi @lingab,

I get the same issue when using both to process a payrun.

We use the online version and just set aside a whole day to work through it, due to it being slow. Over 200 employees to pay! Frustrating when it doesn't work, which is every other week.

I don't recommend saving the payrun and going back into it later - I think that is where the issue arises between the desktop and online version. Try doing a chuck of 50 and submitting, then the rest and submitting in one go.

lingab · Answer

We have been having issues with the brower/online version of myob being extremely slow to process payroll as it calculates each line separately as you enter details into each employee

It is that slow that we have had to revert to using the desktop version of AccountRight to process the payroll as it is much quicker and we have between 85 and 100 employees to pay

This morning, we have entered a number of employees and then exited payroll entry

When we go back in to restart entering we get the following message:

A pay run was saved with the following details:

Payment date: 1/01/0001

Pay period: 1/01/0001 - 1/01-0001

The dates are incorrect and we are unable to continue entering the pay run in the desktop version of myob

However, we can see the pay run in the browser/online version

Any suggestions???

Or is there an issue because we have both versions of myob operating?