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Duplicate employee card causing Super issue

SuFish

Is there really no better solution for this issue paying super when there are two cards for the same employee? I've ended up going to the ATO and paying through the SBSCH...in desperation. Or if you have to remove a card I need step by step instructions. Thanks in advance...Su

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Earl_HD

Hi @SuFish,

Thanks for letting us know that it is now working. I would suggest on visiting this help article that has detailed information about: Add a Pay Super payment authoriser

Please do let me know how you go on this.
Regards,
Earl

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Earl_HD

Hi @DilipB,

My apologies for the late response. Are you still having this issue? If so, please reach out to our support team for assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

DilipB

Hi @Earl_HD , i am also having the same issue. can you please send me the solution.

SuFish

Dear @Earl_HD , did you see the private message I sent with the employee's info? Is it not possible to retire an employees card in myob so the new card will work?

I can ask the super company if they have a solution but it sounds confusing getting them to set up another membership number for the person, unless they can be linked I guess.

Earl_HD

Hi @SuFish

Thank you for your post and welcome to the Community Forum.

In this matter, the Pay Super function of AccountRight does require that each employee card within your file has a unique employee membership number. This is because this is one of the identifiers that are used to identify the contribution to an employee.

If for some reason the employee had two cards, to which all of their superannuation contributions will work as there is only one employee with that membership number. You could check with your employees super fund to see if they can be issued with a second membership number, if the have to have two cards in your file.