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Salary Sacrifice not reducing PAYG

Gail_C4L

We have PBI Salary Sacrifice where it's a pre-tax deduction and so reduce the employees PAYG when applied.

I've had no problem with this working until I set up a new payroll category deduction for our last pay run and the new one, set up exactly as the old ones, isn't going through as pre-tax and the PAYG isn't being reduced.

I assuming this is due to an upgrade as I haven't set up a new Deduction for Salary Sacrifice for at least 6 months.

Insight on what's changed or where to look would be appreciated.

Thanks

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Accepted answers

STONE

Hi Gail, Try going into new the category you just set up, and ensure you tick the box that excludes PAYG.

hope this helps,

Stone

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Princess_R

Hi @Gail_C4L

Thank you for your response. I hope that it helps you resolve your concern. Additionally, you may also refer to our Help Article, Salary Sacrifice.

I would also like to take this opportunity to thank you, @Stone, for providing the resolution. This will help other users who are having the same issue.

Please feel free to post again if you need help in the future.

Cheers,

Princess

Gail_C4L

Thanks Stone. This is the new step in the process.

STONE

Hi Gail, Try going into new the category you just set up, and ensure you tick the box that excludes PAYG.

hope this helps,

Stone