outstanding deposits and withdrawals on reconciliation report

Question

Hi there,

I did reconcile my transactions and it balanced, outstanding balance was $0, however if I go into my reconciliation report now, it shows outstanding withdrawals and outstanding deposits, even though I have reconciled them?

Any help would be appreciated.

Genreve_S · Answer

Hi @Lui1,

Thanks for reaching out.

Thank you @Juddster for the sharing information in the forum. Generally, we need to first make sure that all transactions in bank feeds have been matching as not matching them and allocating them instead will create duplicates.

Let us know if you require any further assistance. We're happy to help.

Cheers,

Genreve

Juddster · Answer

Hi Lui1

I had the same issue.

My problem was that individual bank transactions had been incorrectly allocated via bank rules and thereby not correctly matched to corresponding payments (in this case they were super payments). So in total everything reconciled but I had 2 "outstanding withdrawals" in the reconciliation screen.

Problem was solved by going to bank transactions and finding the specific transaction and then changing its allocation (in my case I had to match it to the "outstanding withdrawal" payment item).

I hope this helps.

Juddster · Answer

I have the exact same issue.