STP Update Event does not work for current 2023/24 financial year

Question

Hi MYOB community,

We updated a Pay Category for a Deduction item, and ran the "Update Event" on Single Touch Payroll for both previous and current (2023/2024) financial years. The previous financial year figures all udpated, yet the current financial year figures haven't.

Any insights? Thank you very much!

Regards,

Jessica

Doreen_P · Answer

Hi, @Jessica27

We hope this message finds you well. We have been awaiting additional updates from your end regarding the assistance request. As we haven't received any recent updates, we will be closing the case now. Please be assured that should you need further support, we are here to assist you promptly. Feel free to start a new post, and we'll be ready to address your concerns.

Best regards,

Doreen

Doreen_P · Answer

Hi, @Jessica27

Thanks for your post, and welcome to the MYOB Community Forum.

We are sorry for not being able to respond right away.

Since you were able to send an update event to ensure all the figures are up to date, current financial figures have not. You can also process a pay run with the date of the current payroll year, make sure there is no figure entered in each category and include all employees who are using the payroll category. This is to ensure that your figures are current if sending an update event did not work for you. For more information, kindly check The Help Article: End of year finalisation with Single Touch Payroll reporting.

Please let us know if you require any further assistance with this. We are happy to assist.

Best regards,

Doreen