Employee details aren't defaulting to "Process Payroll" screen

Question

"Hours in Fortnightly Pay Period" and Salary Packaging" deductions are defaulting in the "Process Payroll"screen and need to be manually entered

Genreve_S · Answer

Hi @Ando2924,

Thanks for reaching out.

Sorry to hear that you need to manually enter the Hours in the Fortnightly Pay Period and Salary Packaging deductions. I would suggest checking first the Standard Pay inside the employee card of the file to see if the amounts are prefilled there. Also, we need to check if the pay cycle is not on bonus/commission. Even if we are selecting the fortnightly pay period, if it is on bonus or commission, the amount will not populate on process payroll window.

Let us know if you require any further assistance with this. We're happy to help.

Cheers,

Genreve