"No Email is Saved for this customer" & "One or more selected invoices don't have a customer email."

Question

Hello,

We are trying to use the online version for reminders and finding we can't send the emails in bulk.  The system says "No Email is Saved for this customer" for all customers and we we try to click email an error message says "One or more selected invoices don't have a customer email.".

However, all of them have email addresses saved and we can go into each invoice individually and send an email just fine.

Does anyone know how to fix this?

Princess_R · Answer

Hi @DT66,

Thank you for your post, and I regret the delay in my response.

Please allow me to extend you a warm welcome to the Community forum!

The error message "One or more selected invoices don't have a customer email when emailing from the invoice list" typically appears when there are over 1500 customer cards. However, in your specific situation, with only 10 customer cards, it's likely that one of the cards has extra characters in the company name, causing the email to be registered as blank on the invoice screen. If you encounter this error message, an error icon will usually appear next to the customer's name. You'll need to correct the details, close all windows, and refresh the tab before attempting to email the invoice again. I've replicated this on our end and successfully sent the invoice to three different customers without encountering further issues.

Please let me know if you require further assistance.

Cheers,

Princess

DT66 · Answer

hi, I have just read your reply saying the fault is if you have +1500 customers. my client only has 10 customers and he is getting this same error. You can email invoice from within the invoice , but not sending more than one a time. He attempted to send 3 invoices to the same customer and this error appeared.

Celia_B · Answer

Hi @cmiller,

Thank you for your post and welcome to the community forum.

Thank you for informing us of your concern. We apologize for any inconvenience this issue has caused you due to the lack of this service. The current limit for filtering customer's cards is 1500 as of right now. We appreciate your understanding and patience during this time. We will ensure that we will relay your feedback to our relevant team.

If you require further assistance in the future, please feel free to create another post. We are happy to assist you.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards,

Cel