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Viewing invoice troubles

Roig

Have sent an invoice to an email but when I click the green box to view it the portal says, this is awkward. Been on chat with support but thats no help.

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Roig

Hi, the problem has only just arisen. I have already been through these steps earlier today. Still the problem exists.

Ness4

Hi,

Thank you for your reply.

Your answer would imply that I would have to get all my customers to do that to access their invoice??

These are long time customer's that have never had an issue opening an invoice and it appears that just about every second customer is emailing me to say they cannot view, open, download, this would suggest the issue is with MYOB essentials.

Doreen_P

Hi All

Thanks for your post.

We're sorry to hear that you are having an issue when viewing the invoice.

Generally, the "This is awkward" error message in MYOB typically indicates an issue with accessing the online portal for viewing or managing invoices. When you encounter this error, here are steps you can take to troubleshoot the problem:

Refresh the Page, start by refreshing the page or reopening MYOB and attempting to access the online portal again
Clear Browser Cache and Cookies, clear your browser's cache and cookies, as stored data can sometimes cause conflicts. After clearing the cache, close and reopen your browser, then try to access the portal again.
Try a Different Browser, if the issue persists, try accessing the portal using a different web browser. This can help determine if the problem is browser-specific.
Check your Internet Connection, ensure you have a stable and active internet connection. A weak or interrupted connection can lead to errors when accessing online services.
Disable Browser Extensions, some browser extensions or add-ons can interfere with web page functionality. Disable any extensions that may be causing conflicts and retry accessing the portal.
Verify the Invoice Link, Double-check the invoice link you received in your email. Ensure that the URL starts with "https://" and matches the official MYOB website.
Security Software, Check if any security software or firewall settings on your computer are blocking access to the MYOB portal. Adjust your security settings as needed.
Alternative Access, if accessing the portal directly from the invoice link is problematic, consider accessing the MYOB portal by signing in directly to your MYOB account (if available). Once logged in, you may be able to find and view the invoice from your account dashboard.

The steps provided above should help us diagnose the issue and resolve it.

Please let us know if you require any further assistance with this.

Best regards,

Doreen

Ness4

Having same issue, every second customer cannot open invoice and error message is "this is awkward"

BexR

Me too!

No help anywhere...