MYOB Business - Macquarie Bank Feeds down since 11/9/23

Question

Hi there

Do we have any resolution on Bank feeds from Macqurie.  I have had no feed since 11/9/23? This is now causing issues with missing data in our system.

Would appreciate any feedback regarding this.

Wendy Jones

Streamlined Solutions Bookkeeping (SSB)

Princess_R · Answer

Hi @WendySSB,

I would like you to know that the issue with bank feed delays is still under investigation by our relevant team and the staff from the financial institution. Please bear with us and rest assured that our team is striving hard to get this resolved as soon as possible. We'll provide communication and updates once we receive a release from the relevant team.

Once again, we thank you for your understanding.

Cheers,

Princess

WendySSB · Answer

Hi Princess

We still have no bank feeds, do we have any response from Macquarie at all?

This is starting to impact our work flow quite considerably.

Thank you.

Princess_R · Answer

Hi @WendySSB,

Thank you for reaching out.

There's been a bank feed delay at Macquarie Bank since 9/13/2023. We're sorry for any inconvenience this has caused you. We appreciate your patience and understanding regarding this matter. This was raised by the team, and rest assured that our team is communicating with the institution and is waiting for Macquarie to investigate and have this fixed.

Please refer to this link to keep you posted regarding the issue.

Cheers,

Princess