This invoice is read only because the Time billing layout isn't supported in the browser. Switch ...

Question

to AccountRight desktop to edit this invoice.

Unable to remove invoices due to this error :- This invoice is read only because the Time billing layout isn't supported in the browser. Switch to AccountRight desktop to edit this invoice.

I realise that it was created in the older version which was way better , however as i am using the new version, much worse, i am unable to remove the invoice. So how do i go about clearing these invoices?

Thanks in advance, if i ever get an answer that is..

erro myob.JPG

WorldWideTech · Answer

So here is the outcome of "The invoice is read only and isnt supported in the browser"

"I hope you are well. We appreciate your effort and patience in responding to our previous private messages.

We are sorry to hear about the confusion. The repair team has informed you via email that the Professional invoice layout transactions have been converted to services (which you can edit or delete depending on the need). However, the Time Billing invoice transactions have been recorded in previously closed financial years and have payments on some of them. For the Time Billing invoices, it's best to record credits against these to close them.

Let us know if you require any further assistance with this. "

The outcome after weeks  is that you cannot remove, edit, change any invoice which is in the Time Billing Format even if it is open / overdue / current with no payments applied. Period.

Princess_R · Answer

Hi @WorldWideTech,

Thank you for sharing your experience and the screenshot illustrating the persisting problem. I completely understand your frustration, and I apologize for the inconvenience this has caused. I'll be reaching out to you via private message to further assist you. Please keep an eye on your Community forum inbox, and we'll continue to discuss your concern through that channel.

Your feedback is valuable, and I want to assure you that we take all concerns seriously. Your patience and understanding are greatly appreciated as we work diligently to resolve this matter.

Cheers,

Princess

WorldWideTech · Answer

I thought i should reply to this post as otherwise someone would think the lack of my reply meant the problem was solved. Just to ensure that everybody knows, nothing is ever fixed with MYOb and only more problems occur here is a screenshot of what happens when i try to reply and give you the required information so that you can attempt to fix, or make an effort to show that you have attempted to fix the problem which i have been so unfortunate to have had.  Because of course this is the first time anyone has had this problem and MYOB is so good that they have never heard of it before now. Please remember i know that you sre sorry for my inconvienience and are gratefull for my patience and regret that i have experienced issues and all the other junk that you may have on your auto reply messaging systems.

private messages.JPG