Entitlement Balance Reports not correct

Question

Hi

Our Entitlement Balance Summary reports Monthly are not showing the correct opening and closing balances and dont match the YTD reports.

The YTD reports match the card files and the detail report month by month is correct.

We need to be able to generate the correct monthly reports.

thanks

Earl_HD · Answer

Hi Sarah,

Thank you for the screenshots. Can you also provide us a screenshot of the Entitlement Balance [Details] report for the month of July, August and September?

Thank you!
Regards,
Earl

Sarah38 · Answer

Hi

I cant see anything has come through.

thanks

Earl_HD · Answer

Hi @Sarah38,

Thanks for your detailed post and my apologies for the late response.

I've sent you a private message to collect additional information, please check your inbox.

Looking forward to hearing from you soon!
Regards,
Earl