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STP

Kinpel97

Hi,

My client has been lodging payruns and keeps getting the 'the state entered in this employee's address is either blank or in the wrong format. (ato error code: )'. I have gone into the employee's card file and updated the state which is selected from the dropdown anyway. And then, filed the payruns that were not filed after the rejected ones. However, it is still getting rejected with the same error. Can you please help on fixing this? They have got a number of rejected payruns now. Thanks!

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Accepted answers

Doreen_P

Hi, @Kinpel97

Thanks for your post, and welcome to the MYOB Community Forum.

Since you can confirm that you were able to select the state from the dropdown, kindly remove the address entered and then try to enter a different address to see if the issue will show again. Also, kindly make sure that there are no unnecessary characters entered.

Please let us know how it goes on your end.

Best regards,

Doreen

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Kinpel97

Hi Doreen,

Thank you for your reply.

I have fixed this now. The pays kept getting rejected because they were processed before the address update. Once the payrun was processed after the update, it worked!

Thanks,