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Clients unable to open online invoice

AlexBint

Hi,

Some of my clients are unable to open the online invoice's and dont seem to be getting the attached .pdf since the upgrade last week. Is there a soulition?

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Doreen_P

Hi, @4Gardens

Thanks for updating us.

When you added the PDF attached to the invoice, in which window did you attach it? Kindly make sure to attach it through the email invoice window. Please refer to the screenshot below.

Kindly try to attach the PDF using the window above and see if your customer will receive the PDF attached.

Best regards,

Doreen

4Gardens

thats the way I sent it and 3 customers had issues

Doreen_P

Hi, @4Gardens

Thanks for your response.

We have checked the screenshot you've attached. You were able to send it the way it should be. Are you still having an issue?

We are eager to hear back from you.

Best regards,

Doreen

4Gardens

sent like this below

Screen Shot 2023-10-05 at 5.56.59 pm.png

Doreen_P

Hi, @AlexBint

Thanks for your post.

When you sent the invoice to your clients, in which window did you attach the document? If you attach it through "Attachments" from the invoice window, most likely what will happen is that the document will not show up when you send the invoice. With this, we highly recommend attaching a document through the "Email invoice" window. You may send the invoice to your personal email address first to check if you will be able to see the attached document.

Please let us know how it goes on your end.

Best regards,

Doreen

4Gardens

got the same issue, any updates???

Screen Shot 2023-10-05 at 2.12.38 pm.png