delete an old card

Question

Hi,

Does anyone know how we can delete an old card that hasn't been used in years, everytime I try it comes with an error that it has a journal attached to it.

Surely MYOB account right can do something as I have 1000's I want to get rid of.

Genreve_S · Answer

Hi @jodieL2,

Thanks for posting your concern.

I understand there are instances when we need to remove a certain transaction in the file. It is as @gavin12345 has said, any card or account in the file that was already used cannot be deleted. The transaction connected to that card needs to either be deleted or edited before deleting the card.

If you have any other concerns, feel free to post again in the forum.

Thanks,

Genreve

gavin12345 · Answer

Hi @jodieL2

MYOB does not allow this as it would cause database integrity issues. The transaction is linked to a card, so that card cannot be removed using MYOB. The only way this can be done is using specialist software to update the transaction and remove the linked card - get in tough with FGHTables, they should be able to do this for you.

Regards

Gavin