Need help please! Can't log in and need to do payroll now

Question

I need help. I've tried 6 times to enter the authenticator and just keep getting turned back to the log screen

I have to do payroll so I need help please

Earl_HD · Answer

Hi @Wendy2018,

I would like to check if you're still having this issue? If so, please feel free to post again and one of us will be happy to assist you.

Regards,
Earl

Earl_HD · Answer

Hi @Wendy2018,

Thank you for your post and my apologies for the late response. If you're still encountering this issue, could you kindly retrieve the diagnostic log of the AccountRight file after this has occurred and attach it as a .TXT file to this thread? This will allow us to investigate further: diagnostic log of the AccountRight file

Looking forward to hearing from you soon!
Regards,
Earl