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Duplicated Bank feeds

Kit1

One of our clients has been using MYOB Business Pro. When we attempted to reconcile the bank account, we discovered that there were a number of duplicated bank feeds over a few weeks. Not every transaction was duplicated however. I can see that we are unable to delete or "hide" individual transactions, but we would need to delete an entire day's transactions. This is not a practical solution in this situation. Could you please advise what we can do to remove the multiple duplicated transactions? Please also advise what is causing the duplication.

Thank you for your help.

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Genreve_S

Hi @Kit1,

Thanks for posting your concern in the forum.

I'm sorry to hear about your issue with duplicate transactions. The Bank Transaction window shows transactions from the bank feed, while the Reconcile Accounts window shows information that is recorded in the file. If the duplicate transactions are seen from the Bank Transactions window, we could create a bank feed ticket to request the removal of the duplicate transactions. However, if the duplicate transactions are in the Reconcile Accounts window, we will need to manually delete each duplicate transaction.

Also, if the duplicate transactions are from the reconcile accounts window, it's likely that the transactions were recorded in two different ways.

Let us know if you require any further assistance with this.

Thanks,

Genreve

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Forest

Hi, we have the same problem, please let me know how to delete the duplicate transaction?

Princess_R

Hi @RANDBCLEANING,

Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a valuable resource.

If the duplicate transactions are seen in the Bank Transactions window, we can create a bank feed ticket to request the removal of the duplicate transactions. Please note that our team can only remove bank feed transactions for the whole date range of the duplicated transaction.

In order to do this, I'll reach out to you via private message to gather some information that would help us raise a ticket for you. Please keep an eye on your community forum inbox, and we'll continue addressing your concern through that channel.

Cheers,

Princess

RANDBCLEANING

I have had the same issue currently trying to figure out how far it's gone one for. At this stage best we can tell from late August 22 till at least may 23

Kit1

Apologies for the delay in responding.

The duplicate transactions are appearing in the Bank Transactions window, therefore a bank feed ticket to request the removal of duplicate transactions will be required. Please note that not every transaction has been duplicated, so we will need to be very specific about what is removed.

Could you please advise where we should send a list of the transactions that need to be removed?

Can you also advise why this is happening and what can be done to prevent it? It is very concerning that we can not rely on the MYOB bank feeds.

Thank you for your assistance.