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Your Live Chat has ended

Janelle03

Had an issue yesterday and used live chat to try to resolve problem. After about 2 hours into this Chat I recieved a message 'Your live chat has ended'.

Two hours working toward a resolution of a problem, that has not been fixed or resolved, GONE.

MYOB despite having all my contact details, did not reach out to me in any way, to continue to identify or rectify the problem.

Am I expected to go on chat again and try to work this out?

Along with the serious security issues of late (which is another issue) I am extremely disgruntled with MYOB, what has happened to Customer Service.

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Freman

@Janelle03

Xero doesn't even attempt to decide whether these payroll items have been paid or not BTW. It just leaves it to you to be on top of it.

This feature of MYOB is great when it is working. But you do not actually have to use it, there is nothing stopping you from just using spend money and assigning the payment to the liability account. This was how it was done prior to the introduction of the 'Pay Liabilities' feature and is how Xero expects you to do it too. (Xero's entire Payroll system is c..r..a..p..(tm) compared to MYOB's)

If I were you, I'd simply be looking at the Social Club liability ledger account. Does it show the correct balance (ie has the $240 payment been accounted for and the balance is therefore correct)? If it is correct then ignore the Pay Liabilities screen showing an outstanding October amount to be paid. On the next payment see if the same thing happens and rinse and repeat until MYOB get their act together and fix it.

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CarolD

Hi Celia, on a slightly different issue (Cannot find live chat at all) how would I go about obtaining a Confirmation Code for Accounting V18? Is that possible? One of my company files has become "read only" and it seems there is a 5 company limit?? Perhaps if there was a way to delete a company file? I'm not sure if there is even a Confirmation Code issued anymore?

Janelle03

At the end of the month I pay payroll liabilities via Payroll Liabilities.

In this instance I paid for an employee deduction via electronic payment.

The other payments made in this transaction went through and have not reappeared as an outstanding liability but the employee deduction is showing that it is unpaid.

Essentially the transaction has duplicated itself as it is showing that it was paid and also remaining in the liabilities as unpaid.

Celia_B

Hi @Janelle03,

Thank you for your post and welcome to the Community Forum.

We apologize for the inconvenience you have experienced. We understand your frustrations, and this is not an experience we want to provide our customers with. We strive hard to provide a seamless experience for our clients. We regret the inconvenience caused to you and we appreciate your patience during this time. Meanwhile, if you are facing any specific issues that you need help with, you can provide me with more details so we can assist you. We are more than happy to assist.

Kind Regards,

Cel