Not all payslips emailing

Question

Hi.  I randomly have staff members telling me they did not receive their payslips.  When I go to sent emails there are ones with green ticks but the others are just missing.  I just tried to resend the ones that were missing this payrun and only one extra went through.  I can send them individually but that is very time consuming.  All cards have that there payslips are to be emailed.

Leneth_A · Answer

Hi @Ck63,  
 
Thank you for confirming that it is helpful for troubleshooting. 
 
We would need to check the setting of the pay slip delivery method. When you go to the Print/Email Pay Slips > To be Printed tab, then drill into any of the pay slips listed, there is a Pay Slip Delivery Status field located at the bottom. If it is set to be 'To be printed', then the pay slip will not appear under the 'To be emailed' tab.  
 
You shall be able to change the delivery status method, click on OK to save the changes, then check the 'To be emailed' tab again. If it is still not showing, click on Advanced Filters, and de-select the option 'Unprinted or Unsent Pay Slips Only'.  
 
For future convenience, you can drill into the employee cards >> Payroll Details >> Personal Detail to set the default pay slip delivery method for that employee.  
 
 
Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist. 
 
Cheers,   
Leneth

Ck63 · Answer

Hi Leneth

I send emails directly from AccountRight

Leneth_A · Answer

Hi @ Ck63,

Thanks for your post and welcome here to the Community Forum. Thank you for flagging your concern to us. We are sorry that you are having difficulties due to the pay slips not being sent to your staff. We appreciate your understanding regarding this matter.

Do you send emails via Outlook, or do you use the online email function to send emails directly from AccountRight?

I recommend checking out this Online Help article, which compiles various common errors that occur during emailing and provides guidance on how to resolve them. It may offer valuable insights and solutions for your situation: Fixing email issues.

Feel free to post again anytime you require further assistance.

Cheers,

Leneth