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In Tray shows documents on Dashboard but folder is empty

DanWestsec

Our In tray shows 75 documents but when you click on In Tray its empty

how do i clear the 75 documents please?

Dan

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DanWestsec

Earl, thanks for your response

I don't know what enlarging a document means?

there is no in tray option under purchases

there are no documents in the in tray even though the dashboard shows there is

Earl_HD

Hi @DanWestsec,

Thank you so much for your post and my apologies for the late response. To check if this applies to your situation, could you please try enlarging a document and then closing the window? If it's a bug causing the issue, the In Tray list should display all documents again. Some clients have found that minimizing and maximizing the In Tray window or resizing the window itself reveals the missing or disappearing documents. Additionally, I would suggest Clearing the AccountRight Cache as another possible solution.

To remove a document, follow these steps:

Navigate to the Purchases window and select In Tray.
Choose the document you wish to delete.
Click on the Delete option. This action will remove the document from the In Tray.

Feel free to post again, we're happy to help!
Regards,
Earl