Bill glitch

ttecha

Hello,

I'm looking for some advise, i log all of my invoices from suppliers through the bill section. Every so often i return items, and use a negative quantity to do so. Then i go under suplier returns to credit that money back off an existing invoice works pretty well. Somehow this has glitched. Now i have a negative payment made against all of those invoices/credit adjustment bills from my supplier. For example returned one filter for $10 as a -1 qty. That bill has a -$10 payment against it now and the -1 qty value cancels that out making the balance $0 however that doesn't help as i need the balance to be the negative amount for the overall suplier total to be correct.

 

Hope this makes sense. I've tried to delete all the incorrect bills (about 6 of them) to start again but i cannot it says they have a payment against them, when in reality they dont

Cheers 

Tom

Genreve_S

Hi @ttecha, 

Thanks for the response. We appreciate the screenshots you've attached. 

 

If your invoices have been closed due to the payment. You will need to match the transactions instead of allocating. In the screenshot you've provided, you were on the allocate tab. You will need to go to the match transaction tab and choose the payment transaction instead of the invoice transaction. (match the transaction to CR000426 instead of matching it to Invoice 00000411).

 

Let us know if you require further help with this. 

 

Thanks,
Genreve