Clearing reversed transactions within prepare electronic payments for payroll

Question

I have reversed an incorrect payroll amount for one employee within the payroll and sent an update to ATO.

The YTD balances are now all correct, however, the original pay and the reversal are still sitting in the Prepare Electronic payments. I have read the steps to clear this, however, it says Select the orginal transaction and Select the reversal transaction.

My concern is I hope this will not reverse the payment again and would appreciate assistance here.

Pam Alexander

Doreen_P · Answer

Hi, @Pamalexander

We are closing this case, as we were not able to receive updates. Please feel free to start a new post in the future if you encounter any further issues.

Best regards,

Doreen

Doreen_P · Answer

Hi, @Pamalexander

We hope this message finds you well. We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

Best regards,

Doreen

Doreen_P · Answer

Hi, @Pamalexander

Thanks for your post.

If the original and reversal payroll transactions are still sitting on the Prepare Electronic Payment window, you may need to download the bank file for both transactions so that the Prepare Electronic Payment window will be cleared. You may check the Help Article: Making electronic payments with a bank file for more information.

Should you have further concerns about this, please feel free to reach out to us.

Best regards,

Doreen