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Question

I am doing a pay run and I am tryiong to record the payment but I get the persistant message Request ID: 6a69099b-b104-46e9-b740-90bb252987ea. Please help

Earl_HD · Answer

Hi @Rae4,

I would like to check if you're still having this issue? If so, I've sent you a private message to gather more information that will help us on resolving this issue. Kindly check your inbox.

Looking forward to hearing from you soon!
Regards,
Earl

Earl_HD · Answer

Hi @Rae4,

Thank you so much for your detailed post.

I've sent you a private message to gather more information that will help us on resolving this issue. Kindly check your inbox.

Looking forward to hearing from you soon!
Regards,
Earl

Rae4 · Answer

Prior to 23/11/2023 we were able to send one batch. The number of pays was always around 77-90. This took about 1 minute to process and get ready for payment. However now we have to send at least 6 batches, check that the batches tally, ensure that any adjustments made directly via the payrun batch and not the timesheets are correct, run a hit an miss attempt as to whether the batch will accept the # of pays, altogether we spend an xtra 45-60 minutes to do this part of the process. Please advise why we are not able to process one batch, is anyone else experiencing this problem and can it be recitifed. Running several batches is not the solution given that most batches  only allow up to 20-22 pays. Appreciate a quick response. Thank you.