How to issue a refund to client

Question

Hello

How am I able to create a refund to customer in MYOB?

Your help will be much appreciated.

Thank you.

Marieann

Doreen_P · Answer

Hi, @marieann

We have been awaiting additional updates from your end regarding the assistance request. As we haven't received any recent updates, we will be closing the case now. Please be assured that should you need further support, we are here to assist you promptly. Feel free to start a new post, and we'll be ready to address your concerns.

Best regards,

Doreen

Doreen_P · Answer

Hi, @marieann

We hope this message finds you well. We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

Best regards,

Doreen

Doreen_P · Answer

Hi, @marieann

Thanks for your post, and welcome to the MYOB Community Forum.

When creating a customer refund, you must create a negative invoice first. You may check the Help Article: Creating customer returns to do this. Once a negative invoice has been made, you can now process the return or refund to your customer by checking the Help Article: Processing customer returns.

Please let us know if you require any further assistance with this.

Best regards,

Doreen