accountant access

Question

Currently on Account Right, accountant having issues accessing files for 2017 and 2018 financial years. I have backups saved but is there a way online?

Doreen_P · Answer

HI, @herms

We hope this message finds you well. We have been awaiting additional updates from your end regarding the assistance request. As we haven't received any recent updates, we will be closing the case now. Please be assured that should you need further support, we are here to assist you promptly. Feel free to start a new post, and we'll be ready to address your concerns.

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Best regards,

Doreen

Doreen_P · Answer

Hi, @herms

We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

Best regards,

Doreen

Doreen_P · Answer

Hi, @herms

Thanks for your post, and welcome to the MYOB Community Forum.

Did your accountant receive any error messages while trying to access company files? If you wish to access your company file from the 2017 and 2018 financial years and you have backups saved, you may need to restore to access the file. You can restore the company file locally. To do this, you may check the Help Article: Restore your company file for further information.

Please let us know if you require any further assistance with this.

Best regards,

Doreen