Our invoice template combined with another companys details and attached to the link sent direct ...

Question

to our customers! HOW CAN THIS HAPPEN!

Our Invoice header and payment details are the only thing correct when customer uses link to view their account.

Goods sold, customer details, pricing, invoice number and dates is all info from another company.

Second time this has occured. See forum dated 31/08/2023.

Celia_B · Answer

Hi @lyndalldupre,

We hope this this message finds you well. We recently requested additional information and awaiting your response. We are closing this case as we received no response. Feel free to start a new post in the future.

Kind Regards,

Cel

Celia_B · Answer

Hi @lyndalldupre,

We hope this message finds you well. We just want to check back with you regarding your concern. If you still need assistance with this, you can check your inbox and kindly provide the screenshot, so we can assist you further.

Kind Regards,

Cel

Celia_B · Answer

Hi @lyndalldupre,

Thank you for getting back to us and providing an update.

Sorry to hear about this experience. Could you please send me the screenshot of the invoice that shows incorrect information from within your MYOB Business so we can assist you further?

Thanks,

Cel