statement amount on screen different to what shows on pdf

Question

I have a customer whose statement amount is showing an incorrect amount when on the screen in the 'statements' window, but when I print the pdf, and when they receive the statement the amount is correct. Is this a glitch with MYOB?

Earl_HD · Answer

Hi @MYOBuser2021,

I hope you're doing well. We wanted to check in regarding your concern. If you require additional assistance, please let us know at your convenience. Feel free to reach out; we're here and more than happy to help.

Regards,
Earl

Shella_A · Answer

Hi @MYOBuser2021,

Thanks for the response.

We understand you with this. You may send it to me through a private message. We will be waiting for it.

Thanks,

Shella

MYOBuser2021 · Answer

Hi Shella_A,

Thankyou for your response but which parts of a screenshot of my customer statements summary and a pdf of an actual customer statement would not be important and personal infomration?  Once I block out the important and personal information there isn't anything left.