Entitlement Balance [Summary] Report is showing incorrect figures

Question

For two employees, the figures on the Entitlement Balance [Summary] Report differ to the figures on the Employees Card and the Entitlement Balance [Detail] Report.

The Entitlement Balance [Summary] report is the one that is incorrect.

This issued seemed to start happening around August 2023.

Genreve_S · Answer

Hi @Margie128,

We haven't received any responses regarding your concern since Monday.

Let us know if you still require any further help.

Thanks,
Genreve

Genreve_S · Answer

Hi @Margie128,

Thanks for the response and the update.

Feel free to respond with the information I asked for in the private message and we'll continue when you have the time.

We look forward to helping.

Thanks,

Genreve

Margie128 · Answer

Hi Genreve,

I have received your message but am very busy at the moment.

I would still like a solution to my enquiry and hope to have a reply to you in the next couple of days.

Thank you.