Paying Salary Sacrifice through PAY SUPER

Question

Hello, I am trying to process superpayment through Pay Super for the first time but i cant select ay of the salary sacrifice amounts to make payment. Does anyone know why this is?

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Shella_A · Answer

Hi @MichelleGPN,

Hope this message finds you well. Please be informed that we are now closing this thread. Feel free to start a new post in the future if you encounter any further issues. We're always delighted to assist you.

Cheers,

Shella

Shella_A · Answer

Hi @MichelleGPN,

Hope this message finds you well. We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

Cheers,

Shella

Shella_A · Answer

Hi @MichelleGPN,

Thanks for your post.

We're sorry to know that you’re unable to select any of the salary sacrifice amount for your employees. We recommend double-checking the set-up of salary sacrifice superannuation first, because we might have missed one of the processes. You may have a look at this help article, set up salary sacrifice that has all the detailed information and steps to assist you with this.

Do let us know if you need further help.

Cheers,

Shella