MYOB Team Authorisation request. Can't log in to MYOB Team

Question

We have been using MYOB Team for quite some time. Suddenly today (after the upgrade) the kiosk is not working and when I try to log in as Administrator I get this message "Authorization required. MYOB Team would like access to your company file. This authorization will allow MYOB Team to submit time records for payroll purposes." However when I click the green Allow Access button NOTHING HAPPENS. So I can not log in and noone can use the kiosk.

Princess_R · Answer

Hi @JonesandCo,

Thank you for your post.

In this case, try uninstalling and reinstalling the app. Ensure that the tablet kiosk has its latest system update. You may also refer to this Help article, Getting Started on the MYOB Team App, for further information. If the issue persists after reinstalling the app, kindly access your MYOB admin portal to delete yourself from the location and re-invite.

Please let me know if you require further assistance. I'm here to help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,

Princess