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create new employee will not save

traxchurch

when i enter a new employees details it will not save just brings up an error message. i have restarted computer, cleared cache, tried different browser, differnet computer. still no joy.

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traxchurch

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 9d047b95-b5ad-43a6-a96d-877576b8d691.

I have tried getting in touch with MYOB but not getting any real assistance, I have tried several times to create the new employee, taking extreme care with data i put in, and making sure all data in input, but still get error messages

ANy help appreciated as payroll is a week overdue.

Hannah_V

Hi, @traxchurch. Thank you for reaching out. We are happy to help!

Also, thank you for letting us know that you already did the basic troubleshooting steps.

In order to check where the error is coming from, can you please attach a screenshot or let us know what is the error message when you are trying to add a new employee?

Kindly,

Hannah